Frequently Asked Questions
Everything you need to know about booking, pricing, collections and payments.
Booking & Pricing
Use our online booking journey — select your service, answer a few quick questions, choose a date and pay securely with Stripe. The whole process takes under three minutes.
Collections & Delivery
Same-day and next-day availability is offered in most areas. Enter your postcode on the Areas We Cover page to check.
Payments
Payments are handled securely by Stripe Checkout. We accept credit and debit cards, Apple Pay and Google Pay.
Recycling & Compliance
We divert 98% of collected waste away from landfill. Materials are sorted and recycled at licensed facilities wherever possible.
Can't find your answer?
Get in touch and our team will be happy to help.